FAQ

Explore Our FAQs for Clarity & Confidence!

Cleaning Clarity: Your FAQs Answered

Explore Our Frequently Asked Questions for a Deeper Understanding of Our Cleaning Services

We provide comprehensive cleaning solutions for both commercial and residential spaces. Our services include deep cleaning, regular maintenance, carpet cleaning, window cleaning, and more. Check out our Services page for a detailed list.

Scheduling is easy! Simply visit our Booking page, fill in the necessary details, and select your preferred date and time. For any specific requests or customizations, you can include notes during the booking process.

Please be sure to clear clutter and junk from the workspace. Have your vacuum and mop with its bucket out ready to go.

Yes, all our cleaning professionals undergo rigorous training and background checks. We are fully insured to ensure your peace of mind when our team is on-site.

We only accept payment via our website. When you're ready to book a cleaning with us, fill out the form and enter your card details.  

 

Give us a call at least 24 hours ahead of time so that we cancel your service. Canceling under 24 hours ahead of service will incur a $50 late fee which is non-refundable.

 

Absolutely not! You will however, have to sign off on our service agreement. Our service agreement goes over our policies and confirms client information for our file.

 

No. Just leave instructions to gain entry into your property and we will take it from there.

 

No need! We come fully equipped with high-quality cleaning supplies and equipment. If you have any specific preferences or concerns, feel free to let us know during the booking process.

Absolutely. We prioritize the use of eco-friendly and pet-safe cleaning products. If you have specific concerns or allergies, please inform us in advance, and we'll accommodate accordingly.

While we cannot guarantee the same cleaner every time, we strive to maintain consistency. Our team members are trained to deliver the same level of excellence with each visit.

Absolutely! We understand that each business has unique needs. Contact our Business Solutions team, and we'll tailor a cleaning plan that aligns with your requirements and schedule.

We cater to a diverse range of industries, including offices, retail spaces, medical facilities, and more. Our experience spans across various sectors to meet the specific demands of each business.

Certainly! We offer flexible scheduling options to minimize disruptions to your business operations. Our team is available during off-hours, weekends, or any time that suits your business needs.

Great question! Pricing is based on the size of your home or commercial property and the desired level of service. We operate on a flat rate basis which is determined by square footage, cleanliness, amount of rooms and etc.

We're sorry to hear that! If you are unsatisfied with your service, reach out to your office within 24 hours and we will send a team member out to resolve your complaint.